Refund Policy

Effective Date: February 19, 2025

1. General Policy

CPTCR Hosting strives to provide high-quality hosting services. Due to the nature of digital services, we operate under a strict no-refund policy unless explicitly stated otherwise in this policy.

2. Eligibility for Refunds

Refunds will only be granted under the following conditions:

• Service was unavailable due to a failure on our part that is not covered under scheduled maintenance.
• Billing errors where the customer was charged incorrectly.
• Customer requested cancellation within 24 hours of the initial purchase.

3. Non-Refundable Services

The following services are non-refundable:

• Domain registrations, renewals, or transfers.
• SSL certificates.
• Setup fees for custom configurations.
• One-time payments for non-recurring services.
• Recurring services that were not cancelled before their renewal date.
• Any services terminated due to violations of our Acceptable Use Policy.

4. Requesting a Refund

To request a refund, customers must submit a ticket to our support team at [email protected] with the following information:

• Full Name
• Account Email
• Transaction ID
• Reason for refund request

All refund requests will be processed within 7 business days.

5. Chargebacks & Disputes

Filing a chargeback or dispute with a payment provider without contacting us first will result in immediate suspension of your account. If the chargeback is determined to be fraudulent, CPTCR Hosting reserves the right to ban the customer from future services.

6. Changes to This Policy

CPTCR Hosting reserves the right to modify this Refund Policy at any time. Any updates will be communicated via email or posted on our website.

7. Contact Information

If you have any questions about this Refund Policy, please contact us at [email protected].